At Piping Specialty Supply Service (PSSS), we’ve built a reputation that goes beyond providing high-quality, industry-leading products. While we offer an extensive range of tools, equipment, and machinery for pipeline, mining, and construction operations, what truly sets us apart is our customer-centric approach. Our commitment to delivering the right solution for every customer’s unique needs forms the foundation of everything we do.
In industries where efficiency, safety, and reliability are crucial, we’ve earned our place as a trusted partner. We’re not just suppliers – we’re problem solvers and solution providers. We collaborate closely with our clients to develop innovative, tailored solutions that address the ever-evolving challenges of their industries.
“We strive to do whatever it takes to meet our clients’ needs,” says John Wilton, our Managing Director. "Whether it’s sourcing specialised products, offering custom solutions, or ensuring availability when needed, we support our customers every step of the way."
This commitment is deeply embedded in our culture. Under John’s leadership, we’ve fostered an environment where our employees are encouraged to exceed expectations. By building strong client relationships through expert advice and exceptional service, our team focuses on delivering solutions that help our customers achieve their goals.
Innovative and Customised Offerings
We stand out for our ability to provide hard-to-find or custom solutions, going beyond standard offerings. While many businesses rely on off-the-shelf products, we work tirelessly to deliver cutting-edge global technologies. Our partnerships with world-class manufacturers like Axis Machines and OMS enable us to offer precision flange facers, automated welding systems, and advanced inspection tools that ensure maximum safety and efficiency in operations.
Our collaboration with Royal Poly Products further enhances our ability to deliver Australian-made pipeline pigs and maintenance tools. This partnership allows us to meet the highest industry standards while minimising supply chain uncertainties and costs. By sourcing products locally from Perth, we also reduce our carbon footprint and align with sustainability goals.
“We work closely with suppliers to provide bespoke solutions that address specific client needs,” John explains. For example, our partnership with Royal enables us to meet tight deadlines while offering customised solutions for our customers.
Locally Made Solutions
Our ability to meet strict deadlines and provide customised products is a significant advantage. Locally manufactured items like our Australian-made roller cradles exemplify this capability. Designed to exact specifications, these cradles support safe and efficient pipeline installations, with heavy-duty polyurethane rollers ensuring smooth handling while protecting the pipe’s exterior.
“Our roller cradles are carefully designed and manufactured to client specifications,” John shares. “They’re ready to deliver efficient, damage-free installations.”
After 12 months of dedicated research and development, we’ve established an onsite facility and design team capable of producing adhesive flange protectors. This facility enables us to manufacture both standard-sized flange protectors and fully customised options to meet specific project requirements. This advancement underscores our unwavering commitment to providing tailored, local solutions for the Australian pipeline industry.
Collaborative Innovation
A prime example of our innovative approach is our pigging philosophy, developed in collaboration with Royal Poly Products. This enables us to provide customised pipeline pigs tailored to unique client requirements. For customers like Australian Bay Lobster Producers, this ensures that the products we supply are a perfect fit for their needs.
We remain proactive in seeking new technologies and trends. By maintaining strong relationships with local and international manufacturers, we ensure our clients have access to the latest tools and solutions.
Comprehensive Support
Our dedication to customer success goes far beyond simply supplying products. We offer expert advice and comprehensive technical support, ensuring smooth and efficient project execution.
“We believe in building long-term relationships with our clients,” John emphasises. “It’s about helping them navigate challenges, find solutions, and achieve success in their projects.”
As we continue to innovate and adapt, we remain a trusted partner committed to meeting the unique needs of every project with expertise, care, and dedication.