Privacy Policy

Privacy Policy

Piping and Industrial Supplies Australia Pty Ltd trading as Piping Specialty Supply
Service, “PSSS” (Australian Business Number (ABN) 58 161 445 101) is committed to protecting and respecting your privacy.

This policy (together with any other documents referred to in it) sets out the basis
on which any personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it.

Information collection
1.1 In order to provide a better service to you, we may collect and process the
following data about you:

(a) information that you provide by filling in forms on our site
("our site"). This includes information provided at the time of registering to use our
sites, subscribing to our service, posting material, or requesting further services.
We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site.

(b) if you contact us, we may keep a record of that correspondence.

(c) details of transactions you carry out through our sites and of the fulfilment of
your orders.

(d) billing and credit information related to your financial relationship with us, such
as your credit history, and your service history.

1.2 We only retain personal data for so long as it is necessary. Data may be
archived as long as the purpose for which the data was used still exists.

Uses made of the information
2.1 The purposes for which information may be used by us include:

(a) ensuring that content from our sites is presented in the most effective manner
for you and for your computer.

(b) providing you with alerts, newsletter, education materials or information that
you requested or signed up to.

(c) carrying out our obligations arising from any contracts entered into between you and us.

(d) allowing you to participate in interactive features of our service when you
choose to do so.

(e) designing and conducting surveys/questionnaires for client
profiling/segmentation, statistical analysis, improving and furthering the provision
our products and services.

(f) complying with laws and regulations applicable to us or any of our affiliates in or outside Australia.

(g) legal proceedings, including collecting overdue amounts and seeking
professional advice.

(h) researching, designing, and launching services or products including

(i) purposes directly related or incidental to the above.

2.2 We intend to use your data in direct marketing, and we require your consent
(which includes an indication of no objection) for that purpose. By using our sites,
unless you tell us otherwise, you agree that:

(a) your name, contact details (including address, contact number, email address),
products and services information, transaction pattern and behaviour, background
and demographic data held by us from time to time may be used by us in direct

(b) the following classes of services, products and subjects may be marketed to

(i) services and products related to our sites and/or our affiliates (including
marketing affiliates programs we are a part of).

(ii) reward, loyalty or privileges programmes, promotional offers, and related
services; and

(iii) invitations to events such as seminars/webinars/tele-seminars, conferences,
live programs, or events.

(c) We may conduct direct marketing via fax, email, direct mail, telephone, and
other means of communication or send e-newsletters to you. You may choose not
to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.

2.3 We intend to use your data in credit reporting. When we are checking your
credit worthiness or assessing your credit situation, we might collect information
from or give information to credit reporting bodies. This information can include:

(a) Identification information

(b) Details about information request made about you to credit reporting bodies.

(c) Current and historical details about credit applications you have made and
credit arrangements into which you have entered.

(d) Information about overdue payments, default listings and about serious credit
infringements and information about payments or subsequent arrangements in
relation to either of these.

(e) Various publicly available information like bankruptcy and credit-related court
judgements; and

(f) Credit scores or risk assessments indicating an assessment of your credit

Disclosure of your information

3.1 We will keep the personal data we hold confidential but may provide information to:

(a) personnel, agents, advisers, auditors, contractors, financial institutions, and
service providers in connection with our operations or services.

(b) our Officers, affiliates, business partners and counterparts (if any).

(c) persons under a duty of confidentiality to us.

(d) persons to whom we are required to make disclosure under applicable laws and regulations in or outside Australia; or

(e) actual or proposed transferees or participants of our services in or outside


4.1 Our website uses cookies to distinguish you from other users of our website.
This helps us to provide you with a good experience when you browse our website and also allows us to improve our sites. By continuing to browse the site, you are agreeing to our use of cookies.

4.2 A cookie is a small file of letters and numbers that we store on your browser or
the hard drive of your computer. Cookies contain information that is transferred to
your computer's hard drive.

4.3 We use the following cookies:

(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

4.4 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use
cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

4.5 We may use the following third-party web analytic services on the website. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the website. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. These analytic services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

4.6 You block cookies by activating the setting on your browser that allows you to
refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

5.1 All information you provide to us is stored on our secure servers. Where we
have given you (or where you have chosen) a password which enables you to
access certain parts of our site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.

5.2 Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our site; any transmission is at
your own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access.

6 Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.

Data transfers
We may hold your data on servers in Australia and any other territories as we see
fit from time to time. We may also transfer your data to our overseas offices or to
any people listed at Clause 3.1 above, who may be located in or outside of

Your consent and rights
8.1 By using our service, making an application, or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.

8.2 Under the Privacy Act (the "Act"), individuals have the right:

(a) to check whether we hold personal data about you and to access such data.

(b) to require us to correct as soon as reasonably practicable any data relating to
you that is inaccurate.

(c) to ascertain our policies and practices in relation to personal data and the kind
of personal data held by us; and

(d) to withdraw your consent to the use of your personal data for marketing
purposes and we shall not use your personal data for marketing purposes after you communicate your withdrawal of consent to us.

8.3 You may exercise you opt-out right by notifying us if you wish to withdraw your
consent to the use of your personal data for direct marketing purposes. Please
send requests to opt-out and for access to data, correction of data, information
regarding policies and practices and kinds of data held, questions or complaints to:

Privacy Officer

  • Piping and Industrial Supplies Australia Pty Ltd
  • 1-7 Riverland Drive, QLD 4129
  • Ph 1300 794 096

8.4 In accordance with the Act, we have the right to and may charge a reasonable
fee for processing any data access request.

Last updated: March 1st, 2024